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1st Line Technical Support Analyst

Job Summary

  • Location Portsmouth, Hampshire
  • Salary £19000 - £21000 per annum
  • Contract Type Permanent
  • Sector Office Support & Commercial
  • Date Posted 19 June 2019
  • Ref 3907_1560953332

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Job Description

1st Line Technical Support Analyst

A fantastic opportunity has arisen to work within a well-established and growing IT services company based in Portsmouth! They are currently looking to strengthen the existing team with people who thrive in an organisation which values passion, commitment, innovation and the development of staff.

What will you be doing?

You will be troubleshooting any issues that are reported, following the case through to completion. You will be providing 1st line support for over 100 customers and over 60 internal staff. You will provide technical troubleshooting on products such as IBM WebSphere, FileNet, and Kofax suites. You will help with issues such as virus/malware detection and removal, network scanning/printers, network connectivity, and software installation.

You will be providing remote assistance to customers and staff, while ensuring you keep them aware of your current stage in the troubleshooting process, working in a close-knit team of six.

What do we want from you?

We want someone with the ability to adapt to issues on the fly, and great communication skills. A minimum of 1.5 years' experience providing technical or IT helpdesk support is necessary, along with the knowledge to solve problems. Office 365 administration skills are essential, particularly use of Active Directory. An understanding of operating systems, application functionality, and communication protocols are required, along with technical knowledge of hardware such as laptops, PCs, and phones.

Experience with IBM WebSphere, FileNet, and Kofax scanning products would be preferred, along with an understanding of virtualised server environments. Experience in network troubleshooting, along with TCP/IP, WAN, and LAN troubleshooting would be desirable.

What are the benefits?

The company are offering a salary of £19,000 to £21,000, depending on experience, along with a workplace pension scheme, 24 days annual leave (along with bank holidays), and free parking on-site.

There may be a requirement to travel to London one day a week and Daresbury on occasion (expenses paid), and there will be a government-based security-vetting clearance check. There may, rarely, be a requirement for paid overtime. Progression is available and encouraged with the company!

If this sounds of interest to you, give Tyler a call at the Havant office of FPR Group, or click 'Apply now'!

FPR Group is acting as an Employment Agency in relation to this vacancy.

Job Location

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