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Call Centre / Customer Service Supervisor

Job Summary

  • Location Chichester, West Sussex
  • Salary £23000 - £25000 per annum
  • Contract Type Permanent
  • Sector Office Support & Commercial
  • Date Posted 07 August 2019
  • Ref 4047_1565178212

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Job Description

Call Centre / Customer Service Supervisor

£23K - £25K, Chichester (permanent, full-time)

Are you an experienced Call Centre/Customer Service Manager with at least 3-4 years of experience in a financial services Customer Service Centre (CSC) environment?

And would you relish the opporutnity to build and manage a small team with offices located in the heart of Chichester?

Our client is a firm specialising in insurance for the military market and has a large client base across the country and abroad.

You will be able to demonstrate strong leadership and team management skills, as well as possess a keen focus of providing excellent customer service. You will also show consideration for the unique circumstances and needs of service personnel and their families. Experience with, or an interest in the armed forces directly or through family would be useful but not essential.

Key Responsibilities (including but not limited to):

Manage all members of the CSC team in providing excellent customer service including:

  • Leadership and day-to-day management of the contact centre staff activities such as approving holiday, sick leave, expenses, and staffing rotas
  • Day to day management of customer service and sales tasks by the team
  • Regular performance monitoring, feedback and development of team members
  • Implementation of new products and product / underwriter changes within the CSC, in co-ordination with other key business functions such as compliance, finance, marketing, and field sales

If you would like to receive a full job description and discuss the role further, please call Sophie or Louise on 01243 778021.

FPR Group is acting as a Recruitment Agency in relation to this vacancy.

Job Location

Note: this is the location of the town or city the job is in and not the exact location of the employer.

Your Key Contact

Sophie Carey

Sophie Carey

Having completed a degree in Events Management at Bournemouth University I joined FPR Group in May 2018 as an Events Coordinator and helped coordinate the prestigious events we run in and around West

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