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Call Handler

Job Summary

  • Location Winchester, Hampshire
  • Salary Up to £17500 per annum
  • Contract Type Temporary/Contract
  • Sector Office Support & Commercial
  • Date Posted 13 February 2018
  • Ref 2927_1518523428

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Job Description

Operations Centre Operative Temporary Ongoing

Our client is a well-known company which has offices in Portsmouth, Newport, Southampton, Reigate, Winchester and London.

They are looking for keen motivated people to join the Winchester team to provide support to customers through inbound calls. You will record all information accurately and ensure all engineer appointments are met each day. You will not only engage with customers but also operatives and supervisors.

As this is a temporary role you will receive a salary of £8.41 per hour and get paid weekly through us.

Monday - Friday 8am - 5pm which means NO WEEKENDS!!


  • To record accurate information on a job, this will include the time of repair, location, customer, trade required and description of the works and what needs to be done
  • When recording or receiving information from the client, customers or operatives ensure the information you are taking down is accurate by repeating if needed
  • Raise new jobs ensuring they are on the correct priority, budget code and schedule
  • Effectively handling all tasks in a timely manner in accordance with our Service Level Agreements
  • Ensuring that high levels of customer service is offered through processing of accurate and timely information
  • Establish and maintain effective communication and relationships with all colleagues and customers, whilst promoting a professional image
  • Proactively identify your development needs and overcome them
  • Deal with lots of activity whilst staying focused on the call / customer you are dealing with.
  • Listen to direction from the Resource controller and respond to instructions
  • Use your training skills to accurately chose a priority response time

Experience Required:

  • Experience working within a call centre environment
  • Excellent telephone manner
  • The ability to remain calm, patient & polite at all times
  • Able to work under pressure in a busy call centre environment
  • Ability to work independently, and as part of a team
  • Computer literate to include MS office


FPR Group is acting as an Employment Agency in relation to this vacancy.

Job Location

Note: this is the location of the town or city the job is in and not the exact location of the employer.

Your Key Contact

Jo Beech

Jo Beech

I specialise in Office Support and Commercial Recruitment and have been with FPR Group since January 2015. I deal with both temporary and permanent vacancies and really enjoy being able to make a diff

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