Claims and Customer Service Advisor
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Claims and Customer Service Agent
Are you looking for a role where you can grow with the company? Do you have experience handling calls and prior knowledge of the car or insurance industry? If so, you could be perfect for this job! We are currently recruiting for a Claims and Customer Service Agent to join a brand new office within an impressive and growing national-based organisation in Reigate. In this role you will be working to ensure the needs of internal and external customers are met.
Applicants are invited to apply through the Commercial Division of FPR Group and interviews will be carried out shortly.
You will be responsible for various areas of the company's customer service work, ranging from answering incoming calls, contacting and booking in customers, and dealing with customer queries. You will be loading new claims onto the in house system and organising vehicle collection and delivery. Arranging courtesy cars and organising delivery and collection paperwork of both customer and company vehicles will also be part of your duty. It will also be your responsibility to keep correct and up-to-date activity records on the company database.
We are looking for someone who is pro-active and customer-focused, with an upbeat and friendly personality and a confident telephone manner. You must be well-organised with an ability to multi-task with great time management skills and ability to work to deadlines, as well as an ability to display ownership for your workload and a good attention to detail. IT literacy is integral.
This role is working on a rota between 8am and 6pm. You will be required to work the occasional Saturday morning if needed.
If you believe you would be a good fit, apply now!
Call Jo at the Havant office of FPR Group, or email at
FPR Group is acting as an Employment Agency in relation to this vacancy
Note: this is the location of the town or city the job is in and not the exact location of the employer.