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Claims Assistant

Job Summary

  • Location Christchurch, Dorset
  • Salary Up to £18252 per annum
  • Contract Type Temporary/Contract
  • Sector Office Support & Commercial
  • Date Posted 30 December 2021
  • Ref 5167_1640874073

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Job Description

Claims Assistant

Christchurch, Dorset

Temporary - Permanent


Are you looking for a new position for a few weeks in the New Year? This role is a temporary position for one month but has the potential to be permanent should you do well and enjoy the role working for a fantastic forever growing company within the travel industry. Your role will be to support the Claims Handler with the potential to be a Claims Handler and grow your career. Want to hear more? Read below to hear the key responsibilities and get in touch today.

The aim of the role is to be able to help customers in their time of need by delivering an exceptional claims handling service, while helping to control costs for our clients.

Key responsibilities:

  • Speaking with customers on the phone delivering customer service and claim assistance
  • To ensure that reserves are accurate throughout the life of a claim and that fees have been assigned correctly.
  • Identify any potential fraudulent activity. Ensure any concerns are clearly recorded, investigated, and referred to the Special Investigations Unit where appropriate.
  • Attempt to resolve disputes with customers, referring to your colleagues for advice if needed. Proactively present solutions to problems, and ensure the principles of Treating Customers Fairly are considered. Where complaints cannot be resolved, ensure these are flagged with the Technical Claims Team immediately.

Essential skills and behaviours

  • High levels of empathy and the ability to build immediate rapport with customers on the phones.
  • High levels of personal resilience - must be able to avoid taking negativity from customers personally; must be able to handle negativity with high levels of care and patience.
  • High levels of ability to stay focussed on the telephone or the computer with multiple distractions; must be able to multi-task.
  • High levels of accuracy and attention to detail
  • First class verbal and written communication skills
  • Must be comfortable with navigating computer systems (full training will be given)
  • High levels of pro-activity; good organisation and planning skills
  • Great team player - able to contribute a positive vibe to the team and support others in time of high workload.


  • Monday - Friday 9am - 5pm
  • Office based.


  • £18,252 - Paid weekly on a temporary basis pro rata

This position is a great opportunity for candidates looking for either temporary or a permanent role within customer service and satisfaction. We are looking for candidates to start immediately, as soon as 5th January. If you like the sound of the role, please get in touch with Sophie and apply today.

FPR Group is acting as an Employment Agency in relation to this vacancy.

Job Location

Note: this is the location of the town or city the job is in and not the exact location of the employer.

Your Key Contact

Sophie Carey

Sophie Carey

Having completed a degree in Events Management at Bournemouth University I joined FPR Group in May 2018 as an Events Coordinator and helped coordinate the prestigious events we run in and around West

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