Claims Team Leader
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Claims Team Leader -
Are you looking for a role with a company that is rapidly expanding? Do you have experience within a Contact centre as a Team Leader and want a new challenge? If so, you could be perfect for this job! We are currently recruiting for a Claims Team Leader to join an impressive and growing national-based organisation located in Reigate. In this role you will be a driven and professional leader of the customer service team, focussing on exceeding customer expectations and delivering exceptional business results.
Applicants are invited to apply through the Commercial Division of FPR Group and interviews will be carried out shortly.
The Role -
You will be responsible for meeting or exceeding the company partners SLA's for claims loading and calling, achieving company claims conversion targets. You will liaise with production teams to ensure correct site work balance and promote control of claims team operational and external suppliers costs to maintain and increase profitability throughout the group.
Coaching the team to promote best practice within the claims department you will lead them by example and ensure all suppler portals and customer calls are monitored are answered within the agreed timeframe. You will continually improve quality and customer service standards and be proactively innovative by generating new ideas and embracing new technologies.
What we need from you - We are looking for someone who has experience within a contact centre environment with exceptional customer service skills. You will need to be a good communicator with excellent organisational skills. The role can be pressurised so you will need to be able to work under conflicting priorities and have the ability to lead and motivate a team.
The hours for this role are either 8am-5pm or 9am-6pm Monday to Friday with 1 in 3 Saturdays worked 8am-12pm. They are offering a competitive salary of £30,000 however this is negotiable if you have exceptional experience.
If you believe you would be a good fit, apply now!
Call Jo at the Havant office of FPR Group, or email at
FPR Group is acting as an Employment Agency in relation to this vacancy
Note: this is the location of the town or city the job is in and not the exact location of the employer.