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Collections Agent

Job Summary

  • Location Warrington, Cheshire
  • Salary £18500 - £22500 per annum + pension, bonus
  • Contract Type Permanent
  • Sector Office Support & Commercial
  • Date Posted 18 September 2019
  • Ref 4048_1568819410

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Job Description

Collections Agent - 37.5-hours per week

A fantastic opportunity has arisen to work within a well-established financial services company based in Warrington on a permanent basis. This company are expanding and looking for someone who wants to grow with the company. They want someone to be confident in themselves and help with suggestions on ways to improve as well as being able to develop your own skills, all with a smile on your face! You would be a name and not just a number here, each day will be different all within a friendly and social atmosphere.

Role Responsibilities -

In this job role you will be responsible for providing excellent customer service and handling a range of queries. You will be a strong negotiator and adept at dealing with queries, taking payments, complaints, chasing payments and ensuring that customers' concerns are followed up and acted on correctly. You will handle both inbound and outbound calls from customers and third parties. You will be able to manage customer expectations and arrange appointments when required. You need to be good at decision making and be happy with contributing to meeting and discussions to find ways to improve.

This role will involve debt recovery and managing arears so you need to be confident in your customer service skills to be able to manage these calls and agree on the best outcome for both the customer and the company. This could involve setting up payment plans or escalating debt.

Your Experience-

You will need strong verbal and written communication skills and be confident on computers (Microsoft Office). You must have experience of a fast paced and changing customer service environment and be polite and courteous at all times. You should have some understanding of CGA, SOGA and FCA regulation. Excellent attention to detail is needed and happy with dealing with confidential information on a daily basis. Complaints or debt recovery experience would be strongly preferable.

The hours of work for this role are between 9am and 8pm Monday - Friday, 9am - 6pm Saturday and 10am - 4pm Sunday.

PLEASE NOTE - you will only work 37.5 hours per week throughout these times and it will be on a rostered basis.

The best bit!! What's in it for you?

As well as a competitive salary of £18,500 - £22,500 with a personal quarterly bonus scheme, this company have AMAZING benefits and excellent career progression you will get; free tea and coffee, treat days, free parking, an onsite crèche, free weekly cinema screenings, onsite cafes and restaurants, free shuttle buses from the train stations, free Wi-Fi and much more (I will run out of room if I list them all!)

If you are interested in this position, please click 'Apply' to send your CV to us immediately. If you have any questions, and want to discuss the role more please contact Peyton at the Havant office on 02392 453377.

FPR Group is acting as an Employment Agency in relation to this vacancy.

Job Location

Note: this is the location of the town or city the job is in and not the exact location of the employer.

Your Key Contact

Peyton O'Brien

Peyton O'Brien

I joined FPR Group in November 2018 and my aim is to always present candidates and workers with opportunities which exceed their career expectations, delivering only the best level of customer service to clients, candidates and workers across the board!

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