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Complaints Handler

Job Summary

  • Location Warrington, Cheshire
  • Salary Up to £18000 per annum + Quarterly bonus, 25 days holiday
  • Contract Type Permanent
  • Sector Office Support & Commercial
  • Date Posted 21 August 2019
  • Ref 4077_1566374862

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Job Description

Complaints Handler - Full Time

Are you looking for a role within a company which not only value but also promote input and ideas from their staff? Do you have experience within complaints handling in the field of finance? Do you enjoy problem solving? If so, read on!

A fantastic opportunity has arisen to work within a well-established financial services company based in Warrington on a permanent basis. This company are expanding and looking for someone who wants to grow with the company. They want someone to be confident in themselves and help with suggestions on ways to improve as well as being able to develop your own skills, all with a smile on your face! You would be a name and not just a number here, each day will be different all within a friendly and social atmosphere.

Role Responsibilities -

In this job role you will need to be a strong negotiator and adept at dealing with complaints, ensuring that customers' concerns are followed up and acted on correctly. You will demonstrate excellent communication skills when talking to customers. You will be able to manage customer expectations and arrange appointments when required. You need to be good at decision making and be happy with contributing to meetings and discussions to find ways to improve.

Your Experience-

You will need strong verbal and written communication skills and be confident on computers (Microsoft Office). You must have experience within a financial background, as well as the ability to be polite and courteous at all times. You must have some understanding of CCA, SOGA and FCA regulation, as well as the ombudsman services, as you will be dealing with high-level complaints. Excellent attention to detail is needed and happy with dealing with confidential information on a daily basis. Strong complaints handling experience is essential.

The best bit!! What's in it for you?

As well as a competitive salary of £18,000 with a personal quarterly bonus scheme, this company have AMAZING benefits and excellent career progression you will get; free tea and coffee, treat days, free parking, an onsite crèche, free weekly cinema screenings, onsite cafes and restaurants, free shuttle buses from the train stations, free Wi-Fi and much more (I will run out of room if I list them all!)

The hours for this role are between 9am and 8pm Monday - Friday, 9am - 6pm Saturday and 10am - 4pm Sunday.

- PLEASE NOTE - You will only work 37.5 hours per week throughout these times and it will be on a rostered basis.

If you are interested in this position click 'Apply Now' to send your CV through to us. If you want to know more about the role, or have questions, call the Havant branch on 02392 453377 and ask for Peyton!

FPR Group is acting as an Employment Agency in relation to this vacancy.

Job Location

Note: this is the location of the town or city the job is in and not the exact location of the employer.

Your Key Contact

Peyton O'Brien

Peyton O'Brien

I joined FPR Group in November 2018 and my aim is to always present candidates and workers with opportunities which exceed their career expectations, delivering only the best level of customer service to clients, candidates and workers across the board!

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