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Customer Acquisition Department Manager

Job Summary

  • Location Warrington, Cheshire
  • Salary £40000 - £50000 per annum
  • Contract Type Permanent
  • Sector Office Support & Commercial
  • Date Posted 19 September 2018
  • Ref 3437_1537370104

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Job Description

Customer Acquisition Department Manager - Excellent Salary and Benefits

A fantastic opportunity has arisen to work within a well-established financial services company based in Warrington on a permanent basis. This company are expanding and looking for someone who wants to grow with them. They want someone to be confident in themselves and help with suggestions on ways to improve as well as being able to develop your own, the Managers and their team's skills, all with a smile on your face! You would be a name and not just a number here, each day will be different and all within a friendly and social atmosphere.

Role Responsibilities -

You will be responsible for helping the teams and Managers to achieve high performance driving efficiencies in the Direct Sales and Customer Acquisition Department. You will translate strategy into action and lead/develop Team Managers to maximise new business and renewal channels, creating and implementing continuous improvement strategies.

You will be responsible for measuring and improving departmental performance, continually challenging the standard of Team Manager knowledge. Motivating the team is a key part of this role as you will have people looking up to you for advice and guidance on a daily basis. You will drive the call quality checking, Team Manager quality audits and case reviews.

Working cross functionally with the BI Team you will develop and implement a full MI reporting suite before analysing and interpreting MI relating to SLA's.

You will assist the Compliance team to shape the quality framework and challenge to improve standards when needed.

The job role will involve ongoing training with the department and overseas to continuously improve performance by driving operational efficiencies and creating channels to generate, test and measure strategies.

You will own the operational aspects of change projects which can include Income Verification changes, new telephony systems, delivering effective change, measuring and reporting on the results, and making recommendations for improvement based on MI as well as contributing to the future focus of the department.

Your Experience-

You must have an understanding of regulated industries and a strong focus on continuous improvement within this. You need good analytical skills and a focus on continuous improvement. Leadership experience is a must, dealing with a variety of teams and managing performance through other managers. Experience of contact centre management and dialler strategies is preferable and you need to be approachable whilst having ideas to motivate and demonstrate experience of developing high performance teams.

The best bit!! What's in it for you?

This company have AMAZING benefits and as well as a competitive salary of £40,000 - £50,000 with a bonus and excellent career progression you will get; private medical cover, free tea and coffee, treat days, free parking, an onsite crèche, free weekly cinema screenings, onsite cafes and restaurants, free shuttle buses from the train stations, free Wi-Fi and much more (I will run out of room if I list them all!)

You will be required to do some travelling to the other sites for this position on occasion.

If you are interested in this position and want to learn more then please contact Jo at the Havant office immediately or click Apply Now!

FPR Group is acting as an Employment Agency in relation to this vacancy.

Job Location

Note: this is the location of the town or city the job is in and not the exact location of the employer.

Your Key Contact

Jo Beech

Jo Beech

I specialise in Office Support and Commercial Recruitment and have been with FPR Group since January 2015. I deal with both temporary and permanent vacancies and really enjoy being able to make a diff

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