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Customer Advisors - *Immediate Starts* *No experience needed*

Job Summary

  • Location Portsmouth, Hampshire
  • Salary £15500 - £16300 per annum
  • Contract Type Permanent
  • Sector Office Support & Commercial
  • Date Posted 14 September 2017
  • Ref 2674_1505403075

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Job Description

Telephony Agents -*Immediate Starts**No experience needed*

We are currently recruiting for a number of vTelephony Agents to work for a Financial Services company. The company is a specialist in their field and have a modern office near Portsmouth. They have many benefits including a subsidised canteen and free gym to work off all them brekkies!

This role is to provide an excellent service to customers phoning the contact centre; to resolve queries at the first point of contact and to ensure that customers receive a prompt and courteous service with regards to their insurance products.

The hours for this role are 9 - 5 Monday -Friday so NO WEEKENDS!

The hourly rate for this role is £7.69

Applicants are invited to apply through the Commercial Division of FPR Group and interviews will be carried out shortly.



KEY RESPONSIBILITIES

  • To undertake other reasonable responsibilities and projects as instructed by their line manager
  • Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
  • Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met
  • Effectively handle all calls (new and existing business), to maximise retention targets through the provision of effective and efficient communication and negotiation skills
  • Provide the customer with relevant product information that is clear, fair and not misleading allowing them to make an informed decision
  • To handle all customer service enquiries effectively and within quality guidelines.
  • Understand and be able to explain policy cover in line with terms and conditions
  • Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image
  • Develop and maintain a competent level of technical, product and system knowledge to support sales
  • Deliver individual quantitative targets, adhering to quality and accuracy standards
  • Contribute to the achievement of team and operational targets
  • Operate within own area of accountability, proactively escalating issues and seeking guidance
  • Understand and apply all company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements
  • Understand business issues and recommend solutions to improve
  • Commit to own personal development
  • Provide support and guidance to others as required.

Essential Skills:

  • Strong team player
  • Results orientated
  • Good communication skills at all levels
  • Ability to remain motivated in a changing working environment
  • Good keyboard skills
  • Works on own initiative.
  • Customer service skills

If you have a desire to suceed and think you have what it takes to make a difference then click apply now!

Job Location

Note: this is the location of the town or city the job is in and not the exact location of the employer.

Your Key Contact

Jo Beech

Jo Beech

I specialise in Office Support and Commercial Recruitment and have been with FPR Group since January 2015. I deal with both temporary and permanent vacancies and really enjoy being able to make a diff

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