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Customer Care Agent

Job Summary

  • Location Littlehampton, West Sussex
  • Salary Up to £19380 per annum
  • Contract Type Permanent
  • Sector Office Support & Commercial
  • Date Posted 02 August 2021
  • Ref 4943_1627902656

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Job Description

Customer Care Agents


Littlehampton, West Sussex


Role Overview:

  • Manage inbound calls and e-mails for clients and healthcare professionals
  • Manage Outbound calls and e-mails for clients and healthcare professionals
  • Treat all customers with dignity and respect.
  • Anticipate and identify obstacles and deliver successful outcomes
  • Sort and process incoming prescriptions and the management of EPS to create and complete client orders
  • To exhibit empathy and active listening at all times.
  • Collaborate with Healthcare Professionals to register new clients to the company's service
  • Collaborate with external providers to Track missing parcels as needed, and manage returns / collections.
  • Resolve complaints as received, and follow up with appropriate documentation. Consistently meet all KPI's and objectives.
  • Maintain client confidentiality, and ensure that all services are provided in accordance with current legislation / NHS guidelines and Company process and policy
  • Actively promote the company's internal and external customers demonstrating the Values at all times.
  • Advocate and adhere to all Health and Safety policies and lead by example.

Personal Skills:

  • Embraces diversity and different opinions
  • Understanding of Continuous Improvement
  • Demonstrate Integrity
  • Consistently adopts a positive mind-set to all customers and colleagues
  • Demonstrate resilience treating each person as an individual

What you need to be successful:

  • Previous experience of working in high-volume Contact Centre.
  • Previous telephone experience essential
  • Computer literate with a working knowledge of MS Word, Excel, PowerPoint, and Outlook.
  • Adaptable, Flexible and ability to multi-task
  • Consistently acts with the Customer in mind
  • Self-motivated, take pride in their work
  • Communicate clearly and effectively in an open and honest way
  • Demonstrates passion and enthusiasm
  • Embody clear commitment to self-development


  • Working hours range from 8am - 8pm worked on a shift basis.
  • Occasional Saturdays 9am - 1pm


  • £19,380

If this sounds like you then please get in contact! Please do not hesitate to contact Sophie for further information on 01243 778021.

FPR Group are acting as an employment business in relation to this vacancy.

Job Location

Note: this is the location of the town or city the job is in and not the exact location of the employer.

Your Key Contact

Sophie Carey

Sophie Carey

Having completed a degree in Events Management at Bournemouth University I joined FPR Group in May 2018 as an Events Coordinator and helped coordinate the prestigious events we run in and around West

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