Customer Liaison Manager
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Customer Liaison Manager - Basildon
Amazing salary of up to £30,000!!!
Have you got experience working within a similar role and want to expand your knowledge? Do you want to learn new skills and have the opportunity to progress within a company that value their staff members? If so read on!
We are currently recruiting for a Customer Liaison Manager to join an impressive and growing national based organisation. This role will be based in Basildon and you will be sole point of contact for the vehicle policy holder. You will follow the process from beginning to end ensuring the customer is kept up to date throughout the stages of repair.
What you will be doing? -
You will be responsible for arranging courtesy cars for customers before greeting them in a professional manner and completing and checking all relevant documents. You will evaluate the damage to the vehicle and adjust the labour/parts where required before passing to the workshop with the relevant parts to ensure a smooth repair. Continually checking the both the quality of work and progress you will update the customer throughout each step advising them of any changes. You will then arrange collection and complete all paperwork following the return of the courtesy car, checking for any issues. Invoices will be raised by yourself and information will be sent to the insurer.
What they want from you! -
The company are looking for someone who has experience within a similar role. They want someone who is motivated and always has a smile on their face. You will need to be approachable to customers and ensure you build a rapport with them, giving updates along the way. You must have excellent organisational and time management skills as the role can be quite fast paced. Good computer skills and attention to detail are essential as you will be taking payments. A background in the automobile industry and a good level of technical knowledge on cars is essential.
A driving license would be ideal but if you do not have one please still apply!
The hours for this role are Monday - Friday 8.30-5.30 and you will be required to work 1 in 3 Saturdays (1/2 a day).
Call Tyler at the Havant office of FPR Group, or email at
FPR Group is acting as an Employment Agency in relation to this vacancy
Note: this is the location of the town or city the job is in and not the exact location of the employer.
Your Key Contact
I joined FPR Group in November 2018, after graduating with a BA in English. Though I am just beginning here, I am already learning so much about the field and all its intricacies. I am tasked with placing both temporary and permanent roles, and enjoy talking to new people everyday and helping…