Customer Liaison Manager Production
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Are you a customer focused, proactive and organised individual with experience in the auto repair industry?
Our client is a well established and rapidly growing Auto Repair company; they are looking for a Production Customer Liaison Manager to join the team at their site in Reading.
You will be working within a dedicated, driven and hard-working team who prides themselves on always exceeding customer expectations.
What about the Company?
They are a leader in the field of vehicle repair. They will offer you 20 days holiday, plus bank holidays, and benefits such as a pension scheme, Christmas parties and a salary of up to £35,000 per annum dependent on experience!
What will you be doing?
As the successful Production Customer Liaison Manager, your role will be to as the main point of communication for the customer as soon as their vehicle arrives on site for repair.
The contact point; you will ensure that they are kept updated throughout the process, seeing the job through to completion including invoicing and feeding all relevant parts to the vehicle during the repair.
Alongside the important communication element of the role, you will be responsible for various tasks to include:
- Arranging for a clean courtesy car prior to the customer arrival
- Evaluate damage against i-damage estimate
- Identifying parts and labour required ahead of passing onto the work shop.
- Carrying out quality checks.
- CSI (Customer Satisfaction Index) report management
So, are you right for the role?
The role requires you to have strong knowledge and working experience within an automotive repair or body shop environment. Just as importantly, you will be customer focused.
As a person you will have an upbeat and friendly nature, with a well organised, can do attitude, with the ability to multi-task whilst owning your workload. With the strong communication element of the role, a confident telephone manner, skillset in IT literacy and great time management skills are key.
If this role sounds right for you, please click on 'Apply Now' send your CV to us. If you have any questions about the role, please do contact Peyton at the Havant office on 02392 453377.
We will always review applications and come back to you either way so you won't be left waiting unknowingly!
FPR Group are an agency acting on behalf of our client.
Note: this is the location of the town or city the job is in and not the exact location of the employer.
Your Key Contact
I joined the Technical and Engineering Team of FPR Group in November 2018, working on permanent vacancies. I always aim to place candidates in roles which positively exceed their career expectations, and have a keen focus on consistently delivering the ultimate customer service.