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Customer Service Administrator- 12 month contract

Job Summary

  • Location Portsmouth, Hampshire
  • Salary £22000 - £24000 per annum
  • Contract Type Permanent
  • Sector Office Support & Commercial
  • Date Posted 29 March 2018
  • Ref 3104_1522315924

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Job Description

Customer Service Advisor 12 month contract

Do you have experience within a Manufacturing environment? Have you worked with SAP before? Are you motivates and enjoy a challenge? If so then this may be the role for you!

We are currently recruiting for a Customer Service Advisor to work for a prestigious manufacturing organisation based in Portsmouth. This is originally starting off as a 12 month contract, however may go permanent.

This is an excellent opportunity to work for a world class company in a friendly modern environment.

You will require the following skills and experience:

  • Knowledge of Sales Order Systems (Preferably SAP)
  • GCSE Maths & English
  • Experience in Customer Service within an office environment preferably for a manufacturing company
  • Excellent Computer/ Keyboard skills
  • Excellent communication Skills
  • You will be smartly presented
  • Your main duties and responsibilities will include:-
  • To process & manage sales orders and amendments for Northern Europe (UK & Export)
  • To provide a friendly & responsive service to Customers placing orders and enquiries
  • Enter, monitor and amend, where required, current sales orders to ensure Customer requirements are met
  • Maintain copies of all sales orders processed using the storage media provided
  • Raise Credit/Debit notes, Product Return and Cancellation Authorisation as agreed by the Customer Service Supervisor/Manager
  • Prepare, draft and despatch Contracts, Quotations and Tenders for products as guided by the Customer Service Supervisor/Manager
  • Monitor and meet the requirements of current Contracts and Agreements to include providing a timely alert to all concerned regarding expiry date, price reviews and product usage figures
  • Participate in training Courses as directed by the Customer Service Supervisor/Manager
  • Respond to routine and technical communications/enquiries from Customers and the Sales Force, keeping the Customer Service Supervisor/Manager fully informed
  • Ensure Sales Office procedures are operated in accordance with those details in the company Quality Manual
  • To maintain computer records as appropriate e.g. Sales System, Office Quote system
  • To meet the departmental KPI's and objectives

Hours are:

Monday to Thursday 9am-5.15pm

Friday 9am-4pm

What you will get:-

You will receive generous holiday allowance. A competitive salary of £22k-£24k. Early finishes on a Friday! A canteen on site with discounted food a pension scheme and other benefits which the company offer.

Job Location

Note: this is the location of the town or city the job is in and not the exact location of the employer.

Your Key Contact

Jo Beech

Jo Beech

I specialise in Office Support and Commercial Recruitment and have been with FPR Group since January 2015. I deal with both temporary and permanent vacancies and really enjoy being able to make a diff

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