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Customer Service Administrator

Job Summary

  • Location Portsmouth, Hampshire
  • Salary £25000 - £26000 per annum
  • Contract Type Permanent
  • Sector Office Support & Commercial
  • Date Posted 24 October 2022
  • Ref 5557_1666612184

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Job Description

Customer Service Administrator

Portsmouth, Hampshire

£25,000 per annum plus 5% bonus!

Permanent

Looking to improve your career within this fast-paced environment? This could be the ideal next opportunity for you with phenomenal opportunities and benefits. We are recruiting on behalf of our client for a Customer Service Administrator. As a Customer Service Administrator, you will process and manage sales orders and amendments. You will be frontline in providing a friendly and responsive service to customers placing orders and making enquiries. Want to hear more? Keen to apply? Read more below and get in touch today!

You will be working for an established company amongst colleagues where 80,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful business system tools and the stability of a tested organisation.

As Customer Services Administrator, you will have the following responsibilities:

  • Enter, monitor and amend current sales orders and projects to ensure Customer requirements are met
  • Maintain copies of all sales orders processed
  • Raise Credit/Debit notes and Product Returns
  • Manage price lists, contracts and support price increases
  • Monitor and meet the requirements of current Contracts and Agreements
  • Participate in training Courses
  • Respond to communications/enquiries from Customers and the Sales Force
  • Meet the departmental KPI's and objectives such as clearing blocked orders, order entry and actively participate in Visual Daily Management
  • Oversee order management through SAP reporting tools

The successful candidate will be IT literate and be able to pick up new systems quickly. Additionally, you will have the following attributes:

  • Good oral and written communication kills
  • Fluent in English (written / spoken)
  • Office related experience involving communication with Customers
  • Good communication skills
  • Able to perform and manage time in a fast-paced environment
  • Ability to work as part of a team, but also independently

Hours:

  • 36.5 hours per week

Benefits:

  • 25 days holiday, plus option to buy and sell 5 days a year
  • 4% Pension
  • Flexible benefits portal with Eden Red (Discounted high street shopping, gym memberships, dental insurance, will writing service etc)

If you want to hear more details and interested in this exciting job opportunity, CLICK APPLY today or contact Sophie 02394 211077

FPR is acting as an Employment Agency in relation to this vacancy.

Job Location

Note: this is the location of the town or city the job is in and not the exact location of the employer.

Your Key Contact

Sophie Carey CertRP

Sophie Carey CertRP

Having completed a degree in Events Management at Bournemouth University I joined FPR Group in May 2018 as an Events Coordinator and helped coordinate the prestigious events we run in and around West

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