Customer Service Administrator

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Job Description

Customer Service Administrator

Chichester area

If you have a good attitude, customer service skills face to face and over the phone with a good telephone manner along with administration skills, then we want to hear from you. Working for a fantastic ever-growing company with a great company culture. See what is required from you below and if you believe you have the skills and experience, click apply today or get in touch.

Key elements of the role:

• Printing despatch labels and communicating with packing teams.
• Answering customer support messages via telephone or Web system (Zendesk) promptly to enhance the customer service experience dealing with enquiries efficiently and with a helpful attitude.
• Quickly learning the functions of the system to log in and respond to customer queries and any complaints and addressing all customer questions about plants, plant care, promotions, delivery service etc (Training provided)
• Contacting couriers including DPD/Parcel Force to arrange pick up times.
• Updating Wordpress /Woo-Commerce website back-end to launch new products etc.
• Assisting with TLB Team administration; updating worksheets, databases etc
• Attending and representing the brand at trade shows as required.
• Supporting the Marketing role & updating social media channels as required
• Attending photoshoots as required.
• Other tasks as requested by line manager
• Supporting general admin tasks
• During holiday cover, assist with other office based administrative tasks
• Attend internal TLB, Sales and NPD meetings where required.
• Occasional bank holiday cover

Looking for someone with:

• Proven ability to react quickly to situations
• Excellent IT skills
• Microsoft Office skills
• Knowledge of Wordpress /Woo-Commerce preferable (not essential)
• Knowledge of Zendesk preferable (not essential)
• Educated to A Level Standard
• Previous customer-facing experience
• Interpersonal and communication skills
• Ability to communicate well across multiple channels primarily telephone and email in English

Competencies:

• Strong communication skills
• Excellent organisational and accuracy skills
• Excellent verbal and written communication skills
• Ability to work off own initiative and ensure team members are assisted proactively
• Helpful attitude
• Strong attention to detail
• Time management and organisational skills
• A balanced approach to decision making

Salary:

• £25,000 pa

Hours:

• Monday - Friday 8am - 4.30pm - 37.5 hours per week

We have a full and detailed job description for review. For more information contact Sophie at FPR Group's Portsmouth office.

FPR is acting as an Employment Agency in relation to this vacancy.