Customer Service Administrator - 6 month contract
You can view all our current jobs here.
Customer Service Administrator
6 month contract
Have you got experience working within a manufacturing environment? Are you confident liaising with customers on a daily basis and provide first class customer service? If so this could be the role for you!
We are currently recruiting for a Customer Service/Purchasing Administrator to join an impressive and growing international manufacturing organisation in Southampton. This role is going to last 6 months and you will be responsible for supporting the company's portfolio of products supplied to the customer along a product line.
This is an excellent opportunity, and as well as a competitive salary, they can offer free parking, a free onsite gym and an early finish on a Friday!
The standard hours for this role are Mon - Thurs 7:30am - 4:30pm and Fri 7:30am - 12:30pm.
Applicants are invited to apply through the Commercial Division of FPR Group and interviews will be carried out shortly.
What will you be doing?
You will be responsible for the day-to-day management of allocated accounts through liaison with internal departments, escalating any issues to Management. You will use your problem-solving skills to liaise with internal teams and the customer to resolve problems, providing accurate information. This will involve updating customers at each stage of the process, during their initial enquiries, deliveries, appointments and complaints. Also to ensure good quality of service is provided and performance reviewed. This will also include working with the correct managers throughout the UK, Europe and the US to allocate tasks effectively.
You will need to be highly responsive and accurate, with the timely input and maintenance of customer orders and schedules, as well as manufacturing system of sales orders, purchase orders and order acknowledgment.
The role will involve a lot of customer and supplier interaction. You will need to have strong verbal and written communication skills, to build strong working relationships and support business development. This can involve leading customer meetings on or off site to review the order book status.
What we want from you!
You will need to be accurate with gathering and passing on reliable information, presenting a professional image at all times. You must have a high degree of data-entry accuracy and be excellent at problem-solving.
As this is very customer-focused, you must be good at listening to customer complaints, responding with the appropriate level of sensitivity, as well as have a commitment to excellence in customer relationship management.
FPR Group is acting as an Employment Agency in relation to this vacancy.
Note: this is the location of the town or city the job is in and not the exact location of the employer.