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Customer Service Advisor

Job Summary

  • Location Portsmouth, Hampshire
  • Salary £15000 - £16000 per annum
  • Contract Type Permanent
  • Sector Office Support & Commercial
  • Date Posted 06 November 2017
  • Ref 2674_1509966240

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Job Description

Customer Service Advisor

We are currently recruiting for a number of Customer Service Advisors to work for a Financial Services company. The company is a specialist in their field and have a modern office near Portsmouth.

This role is to provide an excellent service to customers phoning the contact centre; to resolve queries at the first point of contact and to ensure that customers receive a prompt and courteous service with regards to their insurance package.

Please note the standard hours of work are 37.5 hours per week and the rostered hours will be worked Monday- Friday between 8am and 8pm. Every other Saturday 8am - 2pm. No Sundays.

Key Responsibilities:

  • To undertake other reasonable responsibilities and projects as instructed by their line manager
  • Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
  • Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met
  • Effectively handle all calls (new and existing business), to maximise retention targets through the provision of effective and efficient communication and negotiation skills
  • Provide the customer with relevant product information that is clear, fair and not misleading allowing them to make an informed decision
  • To handle all customer service enquiries effectively and within quality guidelines.
  • Understand and be able to explain policy cover in line with terms and conditions
  • Establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image
  • Develop and maintain a competent level of technical, product and system knowledge to support sales
  • Deliver individual quantitative targets, adhering to quality and accuracy standards
  • Contribute to the achievement of team and operational targets
  • Operate within own area of accountability, proactively escalating issues and seeking guidance
  • Understand and apply all company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements
  • Understand business issues and recommend solutions to improve
  • Commit to own personal development
  • Provide support and guidance to others as required.

Essential Skills:

  • Strong team player
  • Results orientated
  • Good communication skills at all levels
  • Ability to remain motivated in a changing working environment
  • Good keyboard skills
  • Works on own initiative.

Desirable Skills:

  • Experience of working in a contact centre or customer service environment
  • Basic knowledge of insurance products and principles

FPR Group is acting as an Employment Agency in relation to this vacancy.

Job Location

Note: this is the location of the town or city the job is in and not the exact location of the employer.

Your Key Contact

Sasha Clarke

Sasha Clarke

I specialise in Office Support and Commercial Recruitment and deal with both temporary and permanent vacancies. I have been with FPR Group since May 2017 and I take a great deal of pride in helping my candidates take the next step in their careers doing something that they enjoy. I believe the only…

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