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Customer Service and Logistics Manager

Job Summary

  • Location Wrexham
  • Salary £45000 - £55000 per annum
  • Contract Type Permanent
  • Sector Office Support & Commercial
  • Date Posted 14 June 2021
  • Ref 4842_1623682600

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Job Description

Customer Service and Logistics Manager

Wrexham, Wales

Permanent role

£45,000 - £55,000 DOE

We at FPR Group are recruiting for a fantastic opportunity as a Customer Service and Logistics Manager within an amazing company. If you have outstanding customer service and experience within the manufacturing industry, please read more details below and get in touch.

Main purpose of job role:

The main purpose for this role is to manage the company's Customer Service function and own the planning and execution of supply chain and despatch activities. You should as champion for continuous improvement and optimise use of the systems. You will be responsible for a team of 13 within customer services, purchasing and despatch.

Main Duties and Responsibilities:

  • Managing the Customer Service function
    • Line management responsibility for the Customer Service team
    • Execution of customer orders from receipt, through contract review, acknowledgement and on time delivery
    • Improvement of customer satisfaction/allegiance and associated targets/metrics
    • Collaboration with inter-dependent teams to ensure customer requirements are met
    • Development of individuals within the Customer Service team
  • Supply Chain Logistics
    • Line management responsibility for the purchasing and despatch functions
    • Implementation of best practise routines for supply chain management
    • Coordinate agreements with suppliers to protect safety stock levels of critical materials
    • Establish internal Kanban procedures to optimise inventory levels
    • Ownership & improvement of KPI's (OTIF, DSO, etc)
    • Process champion for ERP system improvements

Essential Qualifications:

  • BSc level degree
  • Leadership experience within a manufacturing organisation and 5+ years in supply chain/customer facing roles
  • System manager experience for ERP systems (Syspro or other)

Desirable Qualifications:

  • Six Sigma (or similar) training
  • MBA qualification

Accountable for:

  • Customer satisfaction & allegiance
  • Company level metrics for inventory management and OTIF
  • Development of Customer Service and supply chain functions within the business
  • Improvement of ERP system routines to support the business

Experience Required:

  • Experience working in supply chain management of a high-volume manufacturing business
  • Managerial experience proven track record for developing people
  • Management & inter-personal skills for influencing/driving results in a matrix environment

Personal Skills Required:

  • Interpersonal skills to engage with all business functions (senior management, production, sales, development, finance)
  • Strong leadership, organisational and time management skills
  • Methodical and thorough to ensure compliance with detailed regulations
  • Good analytical skills and the ability to draw actionable conclusions


  • £45,000 - £55,000 depending on your previous experience

Holiday and benefits:

  • 25 days holiday
  • Pension up to 7% employer contribution
  • Access to BUPA cash plan
  • Access to BUPA private medical insurance

Should you have the required experience and the skills and qualifications then we want to hear from you. Hit apply today and get in touch today to find out more details.

For more details, please contact Sophie at FPR Group's Portsmouth office on 01243 778021.

FPR Group is acting as a Recruitment Agency in relation to this vacancy.

Job Location

Note: this is the location of the town or city the job is in and not the exact location of the employer.

Your Key Contact

Sophie Carey

Sophie Carey

Having completed a degree in Events Management at Bournemouth University I joined FPR Group in May 2018 as an Events Coordinator and helped coordinate the prestigious events we run in and around West

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