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Customer Service Coordinator

Job Summary

  • Location New Milton, Hampshire
  • Salary Up to £25000 per annum + negotiable
  • Contract Type Permanent
  • Sector Office Support & Commercial
  • Date Posted 29 December 2017
  • Ref 2917_1514552597
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Job Description

We are currently recruiting for a Customer Service Coordinator to join an impressive and growing international based manufacturing organisation in New Milton. This is a permanent role and you will be responsible for providing high levels of customer service and support to the company's chemical & inkjet customer base.

This is an excellent opportunity and as well as a competitive salary up to circa £25,000, benefits include 5 weeks holiday + bank holidays, free parking, childcare vouchers, onsite Gym, discounted high street shopping and a pension scheme.

Applicants are invited to apply through the Commercial Division of FPR Group and interviews will be carried out shortly.

You will require the following skills and experience:-

  • Previous experience of working in a manufacturing environment.
  • Previous experience managing customer/ client relationships & processing orders.
  • Ideally some experience in managing key accounts
  • Experienced in resolving complaints in a sensitive & professional manner.
  • Highly responsive & pro-active.
  • Understanding of international exporting guidelines

Your main duties and responsibilities will include:-

  • To be responsible for the day to day management of allocated customer accounts through liaison with internal departments such as manufacturing/ production, escalating any appropriate issues to the Customer Service Manager.
  • Provide timely, accurate and reliable information to customers at each stage of the process- enquiries, orders, deliveries, appointments and complaints.
  • Attend/ lead routine/ extraordinary production meetings to ensure orders are on schedule.
  • Liaise with both Market and Account Managers to ensure good quality of service is provided and performance reviewed.
  • Customer Interaction- Build strong working relationships with customers to support business development. Lead customer meetings on and off site to review order book status.
  • Input and maintenance of customer orders and schedules onto MRP/ ERP system.
  • Handle new enquiries working with Account Managers in the UK, Europe & the US.
  • Prepare & raise quotations, and liaise with Engineering, Quality, Purchasing and Production to provide accurate delivery information & price for quotes issued.
  • Ability to take ownership or problems before and after sales to reach a satisfactory conclusion for both the customer and the company.

FPR Group is acting as an Employment Agency in relation to this vacancy.

Job Location

Note: this is the location of the town or city the job is in and not the exact location of the employer.

Your Key Contact

Emma White MIRP CertRP

Emma White MIRP CertRP

I am a senior consultant at FPR Group who specialises in Office Support & Commercial recruitment for both temporary & permanent positions. I have been with FPR Group for 4 years and take great pride in helping both my candidates and my clients with their recruitment needs and career moves.…

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