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Customer Service Representative

Job Summary

  • Location Portsmouth, Hampshire
  • Salary £20000 - £22000 per annum
  • Contract Type Permanent
  • Sector Office Support & Commercial
  • Date Posted 28 November 2018
  • Ref 3525_1543396869

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Job Description

Customer Service Representative

Do you want to work for a world leading Aerospace company? Do you enjoy working in a customer focussed role resolving queries at first point of contact and multitasking? If so then read on!

We are currently looking for a Customer Service Representative to work for a large Aerospace company based in Hilsea. This role will be to provide a world class customer service experience, ensuring that every aspect of a customer's requirements are met and exceeded.

You will act as a single point of contact for your very own customer base.

What will you be doing?

You will be efficiently and responsively coordinating the customer requirements and queries, ensuring all relevant documentation is available and they have relevant dispatch/shipping details. This could include liaising with different departments to ensure the customer gets a resolution. You will raise projects and customer orders, producing estimates and quotes to issue to the customer as well as invoicing when projects are completed. This can also involve chasing monies from unpaid invoices.

The role also involves preparing and issuing customer status reports and commercial reports when required and getting together information ready for customer visits.

You will maintain al project records and financial forecasts for reporting when required and work closely with the sales organisation to ensure projects are approved. The role will also involve administering exchange/rental transactions and OEM warranty/PBH transactions.

The best bit! What will you get out of it?

As well as a salary of £20,000 - £22,000 depending on experience. You will get 24 days holiday + 8bank holidays. There is parking on site as well as a subsidised canteen and lovely hours of 8-4 Monday - Friday with over time paid at time and a half!

What they want from you?

The company is looking for someone who is confident with dealing with their own workload of clients. They want a problem solver who has experience with working with customers. You need to be a good communicator and be confident with using computer systems. You must have good attention to detail and good at multitasking.

It would advantageous if you have a background within aerospace, marine, engineering, facilities or similar.

If you think this role sounds perfect for you and you are ready to start your career then click apply now!!

Job Location

Note: this is the location of the town or city the job is in and not the exact location of the employer.

Your Key Contact

Jo Beech

Jo Beech

I specialise in Office Support and Commercial Recruitment and have been with FPR Group since January 2015. I deal with both temporary and permanent vacancies and really enjoy being able to make a diff

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