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Customer Service Representative

Job Summary

  • Location Southampton, Hampshire
  • Salary Up to £25000 per annum
  • Contract Type Permanent
  • Sector Office Support & Commercial
  • Date Posted 26 November 2021
  • Ref 5065_1637933422

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Job Description

Customer Service Representative


Do you have the skills, personality and customer focus required to take on this new opportunity with an exciting and forward-looking company based in the Southampton area? If so, see details below and get in touch to make sure you are one of the first candidates to hear more about this fantastic new vacancy.

The role:

The successful applicant will be part of a small team, working to drive the customer's needs and enquiries in order to ensure on-time delivery performance is managed to a high standard by working with multiple teams within the organization both in UK and with the company's sister locations throughout the world. You will be required to develop and grow relationships with regular customer contacts to build credibility and trust whilst ensuring accurate information is provided to key individual both internally and externally.

The Duties and responsibilities of this position are:

  • Providing commercial / administrative support for national and international customers
  • Daily contact with customers predominantly via email and phone; working with the Senior Customer Service Representative to ensure the effective and efficient handling of incoming customer queries
  • Preparation of quotes in ERP system based on customer requirements Generation of Open Order Reports for customer and monitoring of delivery dates
  • Accurate and timely order processing in ERP system in line with KPI requirements
  • Providing updates to customers on order status when requested
  • Handling of special-order types (e.g., Frame orders, consignment, KanBan)
  • Assisting shipping department with any customer queries regarding delivery/returns queries/exhibition shipments
  • Recording and processing customer complaints - issuing returns numbers and liaising with the necessary departments to reach a suitable outcome for the customer
  • Liaising with global Customer/Sales/Product Management teams
  • Providing weekly data required for company reporting to Finance Director
  • Forwarding customer requests regarding RoHS/REACH to the respective production department or site
  • Awareness of ISO9001 requirements as well as company export compliance regulations and policies
  • To follow relevant procedures and provide contribution to continuous improvement work in these Customer Services processes

Qualifications and experience required:

  • Direct customer contact experience (Verbal)
  • Several years of professional experience in Customer Service
  • Good working knowledge in MS Office (Excel, Word and Outlook) and SAP/ERP system
  • Process-oriented operation
  • Ability to work well under pressure and deal with a large volume of enquiries.
  • Excellent written and verbal communication skills.
  • Self-motivated with a strong commercial mind set.
  • Able to work autonomously and to a high standard of accuracy.
  • High customer focus and team orientation


  • Monday - Friday 37.5 hours - Initially working from home but looking to go back into the office full time.


  • £25,000 + DOE.

If you are interested and believe you fit the job spec, then hit apply today or to find out more details, get in contact with Sophie today.

FPR Group is acting as an Employment Agency in relation to this vacancy.

Job Location

Note: this is the location of the town or city the job is in and not the exact location of the employer.

Your Key Contact

Sophie Carey

Sophie Carey

Having completed a degree in Events Management at Bournemouth University I joined FPR Group in May 2018 as an Events Coordinator and helped coordinate the prestigious events we run in and around West

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