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Customer Services Coordinator

Job Summary

  • Location Fareham, Hampshire
  • Salary Up to £28000 per annum
  • Contract Type Permanent
  • Sector Office Support & Commercial
  • Date Posted 22 January 2019
  • Ref 3673_1548164573

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Job Description

Customer Service Coordinator - Excellent Company!

Do you want to work for a company that is one of the best in their field? Have you got experience within coordinating your own accounts and excellent customer service? If so, then this could be the role for you!

The company designs and manufactures specialist filtration components and assemblies for the aerospace and defence industries and has previously received The Queen's Award for Enterprise in International Trade Award - the UK's highest accolade for business success, so you really will be working for the best in the industry!

Reporting to the Customer Services Manager, you will be responsible for providing high levels of customer service and support to the company's customer base.

What will you be doing?

You will be responsible for the day-to-day management of allocated customer accounts through liaison with internal departments. You will provide timely, accurate and reliable information to customers at each stage of the process; this includes enquiries, orders, deliveries, appointments and complaints.

Part of the role involves building strong relationships with external and internal customers, sometimes leading meetings on and off site to review Account status and support new business development. This will mean you will get to show your customer service skills to their full potential.

You will deliver accurate and timely input and maintenance of customer orders and schedules and perform sales order reviews on all sales orders.

The role involves assisting in the export license application system and maintaining the export license databases when needed and monitoring/reporting on delivery performance. This will be key when producing and assisting in the production of business analysis data to highlight any trends and identify improvement opportunities.

What will you get out of it? The best bit!!

As well as excellent career progression, the salary for this role is up to £28,000. There is free parking, 25 days holiday + BH's, childcare vouchers, Pension Scheme, an onsite gym and early finishes on a Friday!

If you wish to have a discreet conversation to learn more about the opportunity, please ring and ask to speak to Jo or, alternatively, please click apply to submit your CV and we will be in touch!

Job Location

Note: this is the location of the town or city the job is in and not the exact location of the employer.

Your Key Contact

Jo Beech

Jo Beech

I specialise in Office Support and Commercial Recruitment and have been with FPR Group since January 2015. I deal with both temporary and permanent vacancies and really enjoy being able to make a diff

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