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Customer Support Representative - 14 month contract

Job Summary

  • Location Fareham, Hampshire
  • Salary £23000 - £25000 per annum
  • Contract Type Temporary/Contract
  • Sector Office Support & Commercial
  • Date Posted 02 November 2018
  • Ref 3516_1541162897

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Job Description

Customer Support Agent - 14 month contract

Have you got experience dealing with your own clients? Do you enjoy working in a customer focussed role resolving queries at first point of contact? If so then read on!

We are currently looking for a Customer Support Agent to work for a large Aerospace company in Fareham. This role will be supporting the team to provide the best levels of customer service, ensuring jobs are booked in correctly and any issues resolved at first point of contact.

The company designs and manufactures aviation parts for both the civil and defence industries, they are a global company which deal with companies all across the world.

What will you be doing?

You will be efficiently and responsively coordinating the customer requirements, managing every single task linked to the commercial Front Office activity and dealing with cost control. You will deal with daily customer queries coming into the team by both phone and email where you would decide on the best solution depending on the customer needs. The role includes raising contract amendments and completing of the corporate and customer's KPI's on a weekly and monthly basis.

You will manage the order book and provide the customer with updates and challenge technical quotes to ensure the best value for money for the customer as well as going out to visit the customer when needed. You will deal with invoices and credit notes and raise quotations in line with the company policy.

The best bit! What will you get out of it?

As well as a salary of £23,000 - £25,000 depending on experience. You will get 25 days holiday + 8bank holidays. There is parking on site as well as a canteen including a Costa Coffee! What they want from you?

The company is looking for someone who is confident with dealing with their own workload of clients. They want a problem solver who has experience with working with customers. You need to be a good communicator and be confident with using computer systems (SAP is an advantage but not necessary). You must have good attention to detail and good at multitasking.

It would advantageous if you have a background within aerospace, marine, engineering, facilities or similar.

If you think this role sounds perfect for you and you are ready to start your career then click apply now!!

Job Location

Note: this is the location of the town or city the job is in and not the exact location of the employer.

Your Key Contact

Jo Beech

Jo Beech

I specialise in Office Support and Commercial Recruitment and have been with FPR Group since January 2015. I deal with both temporary and permanent vacancies and really enjoy being able to make a diff

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