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Helpdesk Operative - Lovely Hours and Good Salary!

Job Summary

  • Location Winchester, Hampshire
  • Salary Up to £18012 per annum
  • Contract Type Permanent
  • Sector Office Support & Commercial
  • Date Posted 23 August 2018
  • Ref 3338_1535028525

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Job Description

Helpdesk Operative - Lovely Hours and Good Salary!

*Please note - you will need a driving/bike license for this role due to location*

Are you looking to join a company who are on an exciting journey with the aim to double in size over the next 5 years? Do you want to be part of a growing organisation where you will feel valued and your opinion will always be counted? If so read on!

This well-known company have offices in Portsmouth, Newport, Southampton, Reigate, Winchester and London.

They are looking for a keen motivated person to join the Winchester team as a Helpdesk Operative, you will provide support to customers through inbound calls, recording all information accurately and ensure all engineer appointments are met each day.

The role is a permanent vacancy. You will you receive a salary of £18,012, 23 days holiday with the option to buy more and a whole list of other benefits! The hours are Monday - Friday 8am - 5pm which means NO WEEKENDS!

KEY RESPONSIBILITIES

  • To record accurate information on a job, this will include the time of repair, location, customer, trade required and description of the works and what needs to be done
  • When recording or receiving information from the client, customers or operatives ensure the information you are taking down is accurate by repeating if needed
  • Raise new jobs ensuring they are on the correct priority, budget code and schedule
  • Effectively handling all tasks in a timely manner in accordance with our Service Level Agreements
  • Allocate the right tradesmen based on their skills availability and location.
  • Ensuring that high levels of customer service is offered through processing of accurate and timely information
  • Establish and maintain effective communication and relationships with all colleagues and customers, whilst promoting a professional image
  • Proactively identify your development needs and overcome them
  • Deal with lots of activity whilst staying focused on the call / customer you are dealing with.
  • Listen to direction from the Resource controller and respond to instructions

Experience Required:

  • Experience working within a call centre environment
  • Excellent telephone manner
  • The ability to remain calm, patient & polite at all times
  • Able to work under pressure in a busy call centre environment
  • Ability to work independently, and as part of a team
  • Computer literate to include MS office

FPR Group is acting as an Employment Agency in relation to this vacancy.

Job Location

Note: this is the location of the town or city the job is in and not the exact location of the employer.

Your Key Contact

Jo Beech

Jo Beech

I specialise in Office Support and Commercial Recruitment and have been with FPR Group since January 2015. I deal with both temporary and permanent vacancies and really enjoy being able to make a diff

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