Integrated Service Assistant
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Integrated Service Assistant
£10.01 per hour
Full time Temporary role
37 hours per week
Temporary 3-month position
About the job:
This role is key to ensuring service continuity and availability as well as contributing to the smooth running of services and the effective introduction of new services or processes. You will also assist in maintaining effective partnerships with a range of organisations and outside bodies (e.g. Jobcentre Plus, GP's, Headteachers, voluntary sector) to ensure local community needs are met by the Integrated Prevention and Earliest Help System.
The specific accountabilities of this flexible role may alter from time to time in order to meet the needs of the client, but accountabilities will include (or be equivalent in nature to) those listed below:
- To provide an excellent customer service by acting as the main point of contact for people seeking advice and guidance from the IP & EH service and communicate appropriately with members of the public/practitioners/colleagues in order to deal with a variety of enquiries, solving varied problems and giving advice e.g. answering queries about childcare, training, procedures etc. and advising where to obtain support for children, young people and families.
- Communicate in an appropriate manner with a wide range of people through face-to-face contact, electronic media and over the telephone, including taking clear and accurate messages and dealing with customer comments and complaints.
- Contribute to the operation of grant schemes and deal with complex queries, liaising with WSCC colleagues and ensuring accurate and timely recording of information e.g. local hub services, including the LAN network, training bursaries, inclusion support, free entitlement scheme, processing grants and application forms for approval.
- Input straightforward information into computerised system with accuracy to meet needs of service e.g. maintain and update databases, handling pages and scripting, registration.
- Searching information using specialist database/electronic resources.
- Produce and prepare reports, spreadsheet information and packs relating to specific events or projects.
- Interpretation of range of problems and application of judgement skills in order to make decisions e.g. undertaking research in response to customer enquiries regarding childcare or to identify and help resolve needs of local families.
- Make resource bookings and set up rooms for local groups with resources, tables, chairs, IT equipment, etc. e.g. special needs groups.
- Ensuring opening and closing routines are effectively completed.
- Produce information for displays and maintain stationery and leaflet supplies.
- Contribute to the maintenance of a safe and healthy working environment for both staff and public by reporting areas for concern and helping the dissemination of information to the wider community.
- Dealing with practical day-to-day issues e.g. breakdown of equipment, building maintenance.
- To have an understanding of our safeguarding policies and processes and an active commitment to promoting safe practice and proactively raising any issues of concern at an appropriate level of management in order to protect children.
- Remain up to date and compliant with all relevant organisational procedures, policies and professional codes of conduct in order to uphold standards of best practcie.
- Supports equality and diversity and respects customers, clients and other members of staff regardless of gender, age, disability, sexual orientation, religion or ethnic origin.
- The role will include some physical effort for carrying, stretching & bending, lifting or pushing items of light to moderate weight e.g. furniture,
- The job requires general awareness to deal with queries from the public and periods of concentration in order to input and retrieve large quantities of data accurately.
- The work may sometimes involve working with challenging members of the public to solve basic queries such as dealing with the application forms for funding.
- Responding independently to problems & customer queries. The post holder generally has access to a supervisor/manager for advice or guidance on unusual or difficult problems.
- The role will include the requirement to work flexibly across a given area from a range of locations to meet service needs and to provide cover for staff absence.
Qualifications and experience:
- 4 GCSEs with A-C passes including Maths and English or equivalent qualification or experience demonstrating that level of numeracy and literacy.
- An IT qualification or equivalent experience demonstrating good working knowledge of IT systems/procedures.
- Level 3 Information, Advice and Guidance qualification. Desirable
37 hours per week - Full time
£10.01 per hour
If you would like to be considered for the role and hear more details please contact Sophie at FPR Group's Chichester office.
FPR Group is acting as a Recruitment Agency in relation to this vacancy.
Note: this is the location of the town or city the job is in and not the exact location of the employer.