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Scheduling Administrator - Permanent
Have you got strong experience working within scheduling or alongside Engineers? Can you pick things up quite quickly and are able to work on your own initiative? This may be the role for you!
This is an excellent opportunity based in Petersfield. As well as a competitive salary of £20,000, benefits include: 25 day's holiday, a pension scheme, onsite parking, childcare vouchers and NO WEEKENDS!
You would be working for a company who are the world leader in their field with a turnover of £100 million!
Applicants are invited to apply through the Commercial Division of FPR Group and interviews will be carried out shortly.
In this role you will be working as part of the Scheduling team. You will support the Schedulers will all administration duties and form a pivotal link between the office based team, field based operators and technical teams. You will assist with agreeing work programmes to suit customer demand and resource availability whilst arranging the coordination of emergency callouts to ensure the department remain within their KPI's. You will help to forward plan workloads and rearrange works which have been disrupted, updating the in house database at all times. Liaising with the scheduling team you will ensure Service Engineers and Sub-contractors are fully utilised updating customers and building positive relationships with all. Preparing contract expiry reports will ensure that all service contract works are executed within the contract period and you will make sure that customer repair orders are scheduled in with the right parties as soon as materials are available.
Lastly your role will involve you being first point of contact for all enquiries, passing them onto the relevant Area Manager if they cannot be resolved by yourself. Managing the service inbox and booking engineer travel and accommodation may also be passed to you.
What do they want from you?
The company pride themselves on always hitting targets and having the best customer service possible so they would like you to be able to work under pressure whilst keeping a smile on your face. Experience with Microsoft Office is needed and similar duties to the above would be even better! You will need to be able to multitask and be organised, working alone at times but also working as a team.
The hours for this role are Monday - Thursday 8:30 - 4:30 and Friday 8:30 - 4.
If you think this is the role for you then please click apply now or call FPR Havant and ask for Jo!
FPR Group is acting as an employment Business in relation to this vacancy
Note: this is the location of the town or city the job is in and not the exact location of the employer.