Technical Support Agent
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Technical Support Agent
Do you have what it takes to work within a modern software company based in Havant who have just won a contract with Walmart USA? A company who take their technology very seriously and not only have a games room on site but also a fitness suite and musical instruments?! If so then read on!
The company are currently looking to strengthen the existing team with people who thrive in an organisation which values passion, want to develop their skills and are happy to be part of a family rather than a team.
You would be joining a team of around 80 staff members in the Havant site, within a comfortable and freshly renovated office. This is easily accessible by public transport so you do not need to drive (they have free parking if you do!) They have a sizeable garden, opportunities for sporting enthusiasts, copious nurf guns (yes you read that right!) and a 1Gbps fibre connection!
What will you be doing?
You will be communicating with end users of some of the busiest websites in the world via phone and email to troubleshoot and solve any IT issues the client are having. You will reply to enquiries and feedback, escalating detailed reports of any complex problems to the software team for resolution.
What we need from you
You will need to be highly computer literate for this position with previous experience of IT problem solving. Ideally they would like you to have worked within a Technical Helpdesk role and have excellent communication skills. You need significant knowledge of scripting and utilising Linux technologies and enjoy discovering how to make the most of Open Source software.
It would be a bonus if you have experience of coding, however this can be taught to you so please still apply if you do not.
*Please Note * the shift patterns for this role are on a rolling rota and can include 8:00 - 16:30, 12:30 - 21:00 or 15:30 - 00:00. This may include some occasional weekend wok however you will only work 40 hours per week.
The Good Bits!
This company not only provide a fantastic working environment they also give 28 day's holiday, rising to 31, a generous bonus scheme paid yearly at Christmas, Childcare vouchers and much more!
If this sounds like to role for you please contact FPR Havant and ask for Jo!
FPR Group is acting as an employment Business in relation to this vacancy
Note: this is the location of the town or city the job is in and not the exact location of the employer.