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Telephone Customer Service Assistant

Job Summary

  • Location Chichester, West Sussex
  • Salary £17752 - £18252 per annum
  • Contract Type Permanent
  • Sector Office Support & Commercial
  • Date Posted 18 February 2021
  • Ref 4666_1613665085

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Job Description

Telephone Customer Service Assistant

Chichester, West Sussex

Full Time - Permanent

FPR Group have been given an exciting opportunity to recruit for a talented individual looking for a new opportunity as a Telephone Customer Service Assistant. Your purpose will be to co-ordinate insurance applications prior to submission to the insurer whilst providing the highest standard of service to our customers. Adopt a 'sales through service' culture to maximise income. You will join a fantastic company based in the heart of Chichester city centre. If you believe you meet the requirements listed below, please get in contact today.

Specific Responsibilities:

  • Provide the highest possible standard of Customer
  • Provide efficient and accurate communication with customers, advisers and
  • Conduct yourself and all communication in a professional and empathetic
  • Keep clear and accurate records of the progress of each
  • Input application details on the insurers' systems
  • Resolve or refer any
  • Assist with operational training of new team
  • Inform Team Manager of any potential problems or issues impacting the operation of the team, proposals or the business in
  • Maintain professional and technical knowledge by attending all available training and establishing personal
  • Be innovative and forward thinking to continually improve company and team
  • Be pro-active in identifying and sharing ideas to improve service levels and
  • Adhere to guidelines outlined in the Operations
  • Complete regulatory To be flexible with working hours according to business needs and carry out any other reasonable duties as required.

Essential Skills:

  • Delivery of service excellence
  • Ability to organise and prioritise own workload
  • Experience of using software including Word, Excel and Outlook
  • Attention to detail
  • Excellent communication, literacy and numeracy
  • Ability to organise and prioritise workload
  • Results orientated
  • Ability to work on own and within a team

Desirable Skills:

  • Work successfully under pressure
  • Develop and maintain good internal and external relationships
  • Be innovative and forward thinking
  • Problem solving


  • Monday - Friday


  • Salary band up to £18,252

There are great benefits too that include:

  • Birthday day off
  • Perkbox
  • Share of the bonus pot
  • Life cover
  • Private medical insurance

We are looking to set up interviews as soon as possible, so if you are excited by the sound of this job opportunity CLICK APPLY today or if you would like to hear more information contact Sophie on 01243-778021

FPR is acting as an Employment Agency in relation to this vacancy.

Job Location

Note: this is the location of the town or city the job is in and not the exact location of the employer.

Your Key Contact

Sophie Carey

Sophie Carey

Having completed a degree in Events Management at Bournemouth University I joined FPR Group in May 2018 as an Events Coordinator and helped coordinate the prestigious events we run in and around West

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