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Thai Speaking Travel Agent

Job Summary

  • Location Portsmouth, Hampshire
  • Salary £18000 - £19400 per annum
  • Contract Type Permanent
  • Sector Office Support & Commercial
  • Date Posted 10 October 2017
  • Ref 2759_1507620400

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Job Description

Thai Speaking Travel Agent

Are you a fluent Thai speaker and want to get into an office environment. Do you enjoy providing customer service and want to work for a company which has a fantastic benefits structure? If so click apply now!

We are currently recruiting for a fantastic opportunity for a number of Thai Speaking Travel Agents for an international organisation with offices based in the Portsmouth area. The main purpose of this role is to service all customer travel requirements for the company. Delivering an excellent customer service at all times which will include providing travel advice, the processing of bookings and dealing with changes at short notice to ensure that all travel requirements are arranged in the most efficient and professional manner.

Please note this role is to cover a time zone difference so will be both day and night shifts on a rota basis. You will work 5 days on 3 days off.

Duties to include:

  • To provide excellent customer service at all times in line with the standard and guidelines set out by the Quality Assurance Department, to enhance the customer experience.
  • Have the ability to comprehend, capture, as well as interpret customer information, ensuring you take ownership of the full customer journey experience by following through with all commitments.
  • Arranging all aspects of a customer's holiday requirements to include flights, hotels, packages, and ancillaries.
  • Selling travel products to meet targets whilst building customer interests in all the services and products offered by the company, whilst meeting all requirements of the customer.
  • Deliver sales, service and productivity targets in line with the guidelines set by the productivity department
  • Dealing with customer complaints and difficult situations appropriately e.g. flight delays.

Suitable candidates will:

  • Experience with working in a customer service environment either over the phone or face to face.
  • Excellent communication skills in both Thai & English
  • Positive and proactive approach
  • High standards of Customer Service
  • Confident on computer systems

Successful candidates will benefit from a desirable basic salary of £19,400 which includes an overnight shift allowance and a fantastic benefits package. FPR Group is acting as an employment agency in relation to this vacancy

Job Location

Note: this is the location of the town or city the job is in and not the exact location of the employer.

Your Key Contact

Jo Beech

Jo Beech

I specialise in Office Support and Commercial Recruitment and have been with FPR Group since January 2015. I deal with both temporary and permanent vacancies and really enjoy being able to make a diff

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