Warranty Analyst Specialist

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Job Description

Warranty Analyst Specialist

Temporary on-going contract

Waterlooville

£11.43 ph - Paid weekly

Job Responsibilities:

The Warranty Specialist Analyst will hold responsibility for:

• Analysis of Danfoss Power Solutions units that are the subject of a claim, including detailed planning of the Customer Complaint Handling analysis, the professional execution including possible tests on the test bench as well as the follow-up of these.
• Close collaboration and liaison with key stakeholders in our global quality departments to help support the evaluation of the units with regard to the cause of failure, and the customer error description.
• Preparation of detailed analysis report for the further processing of complaints.
• Regular site visits to UK customers with a view to carrying our on-site troubleshooting for critical customer complaints.
• Supporting the Customer Complaint Handling workshop area in the implementation of new analysis and testing methodologies and processes as appropriate.
• Participating in personal development and training to ensure you remain up to date regarding new Danfoss products and new product innovations.

Background and Skills:

The Warranty Specialist Analyst should display:

• Detailed experience of working within a similar position within customer service, production or a workshop, ideally supported by a relevant qualification or appropriate experience within mechanics or mechatronics
• Strong communication
• Be a Team Player
• Working in an international environment
• and stakeholder / customer management skills
• Enthusiasm to acquire knowledge about new technologies and products
• Strong motivation, a passion for mechanics and problem-solving
• Knowledge of hydraulics would be advantageous
• Hands-on mentality

Hours:

• Hours: 37.5 hours per week
• Working Hours: 8am - 4pm or 8.30am to 4.45pm Monday to Friday

Salary:

• Hourly rate: 11:43 per hour

If you are interested and believe you fit the job spec, then hit apply today or to find out more details, get in contact with Sophie today.

FPR Group is acting as an Employment Agency in relation to this vacancy